Terms and conditions

Fellatrix SL Terms and Conditions:

In compliance with the duty of information set out in article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the Website www.boudoir.es (hereinafter, the “Website”) is owned by Fellatrix SL, with registered office at Calle Violetas N.4, Nueva Andalucía, Marbella, 29660, Málaga, Spain and with NIF B01996503.

Identification:

These General Contract Conditions, hereinafter "Conditions", aim to regulate the relationship between Fellatrix SL, as "Provider", and customers, hereinafter "Users", in relation to all transactions carried out through the online store on the website. These provisions are established in order to provide clarity and transparency in the transactions carried out on www.boudoir.es, ensuring a satisfactory experience for both parties.

Provider Data:

Trade name: Boudoir Erotic Boutique

Identity: Fellatrix SL

C.I.F. no: B01996503

Registered office: Calle Violetas N.4, Nueva Andalucía, Marbella, 29660, Málaga, Spain.

Telephone: 666184566 - 951162433

Email: admin@boudoir.es

Mercantile Registry of Malaga Volume 5973, Folio 154, Section 1, Sheet 157428, First Registration

The User:

The term "User" or "Client" shall be understood as the interested party who acquires this status by registering on the website. This process is carried out by completing a form, through which user keys and a password will be assigned. The user assumes full responsibility for the use and custody of these keys, being solely responsible for them. Furthermore, they agree to provide the provider with truthful personal data, as detailed in the User Registration section.

Purpose of the Terms and Conditions:

The purpose of this document is to regulate the contractual relationship of sale that arises between the provider and the user when the latter accepts the purchase during the online contracting process, according to the mechanisms detailed below. The contractual relationship of sale involves the delivery, in exchange for a specific price and publicly displayed through the website, of one or more specific products.

Each of these products may be subject to particular regulations, detailed in the specific contracting conditions of each one. This additional information will be provided in the guarantee, returns, withdrawal, or product technical sheet section. This is due to variations in commercialization formats, packaging, and the very nature of the products offered.

Conditions of Use:

These Conditions describe the terms applicable to the services and content offered through the website www.boudoir.es and regulate the legal relationships betweenFellatrix SL and the client. The period of validity or duration of these Conditions and particular contracting conditions will be the time during which they remain published on the aforementioned website. Said conditions will be applicable from the moment the User accesses the website and/or initiates the contracting procedure for any product. The continued use of the website or the contracting of products by the User will imply the acceptance and application of the conditions in force at that time.

In the event that any clause included in these Conditions is declared totally or partially null or ineffective, said nullity will exclusively affect that provision or the part of it that is null or ineffective. However, all other provisions of the conditions will remain in full force and effect.

Prices:

The prices announced on our website include Value Added Tax (VAT). It is important to note that some of our services and products may be subject to economic modifications, depending on the specific contracting or purchase conditions. Although we make a constant effort to keep the images updated, it is possible that they may undergo alterations from the date of their capture, which could affect the price offered on the website. In cases where shipping is necessary, the additional costs will be the responsibility of the client. However, these costs will be clearly detailed when finalizing your purchase.

In exceptional situations where our website presents an error in the value of products or shipments, we will contact you before proceeding with the shipment. If, for any reason, you are not satisfied with the situation, the company management will proceed to make the refund at no cost to you and will cancel the order. We recommend that, if you have any questions or concerns after reviewing our products or services and if they are of interest to you, or even before making a purchase, do not hesitate to contact us. We are available to gladly advise you and provide you with additional information within our business hours, and we will try to respond to you within the next 24 hours of receiving your request.

You can contact us directly by calling 637739192 or sending us an email to the address admin@boudoir.es. We will be happy to help you.

Payment method:

The acquisition of products through www.boudoir.es allows the following forms of payment:

In cash at our facilities always in accordance with current legislation.
Virtual POS with our Banco Sabadell payment gateway.
Pay.google.com, Paypal payment gateways.
By transfers following the instructions of our staff.

Consumer Goods Guarantee:

As a client, you are considered a consumer in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, "TRLGDCU").

Consequently, you have the right of withdrawal, which consists of being able to cancel the contract entered into without having to justify your decision during the first 48 hours, from the receipt of the acquired good or from the conclusion of the contract if it is a provision of services. You must express your intention to withdraw within the indicated period and proceed to return the product, and the price paid will be refunded.

In case of problems with products or services purchased on this Website you can submit a complaint through the European Union dispute resolution platform.Fellatrix SL reserves the right to refuse to accept the complaint submitted through the platform.

User Registration:

The User can register on the website by accessing LOG IN/REGISTER. When selecting this option, the website displays access to register the email and password if you already have an account. If you do not have a private account, you must select CREATE AN ACCOUNT which will ask for an email to log in.

Upon entering the login email, the platform will give you direct access to your private area where you will find the following menu:

Orders: Order history and purchases to finalize.
Downloads: Purchase history.
Addresses: Add shipping address with contact name and surnames, full address, phone number, and shipping notification email.
Payment methods: This option is not mandatory and is created only to facilitate re-entering banking details in cases of making new purchases.
Account details: You can configure the name, surnames, display name and communications, access and notification email, and change the access password.
Waiting list: For those products awaiting sale.
Log out: Session log out.

In cases where you need to recover your password, you must select Lost your password?, enter the login email, go to your email manager, and follow the instructions to recover the password. Acceptance of the Legal Notice, Privacy Policies and the Terms and Conditions of the platform are mandatory for user registration.

Subscription to the newsletter is optional and can be managed according to the user's preferences, allowing them to subscribe or unsubscribe at any time.

Once these steps are completed, the user will receive a welcome email. Subsequently, the user can complement their registration by providing additional information, such as shipping details, billing, telephone and email, and access their private area as a user.

Registration:

To start the product contracting process on www.boudoir.es, it is necessary to register as a user. This is done by clicking the "My Account" button on the main page of the website and then clicking on "Log In". Next, in the new window that appears, you must select "Create account" and complete the mandatory data requested on the subsequent page.

It is important to note that the registration system does not have a user verification process during registration. Before the user is activated in the system, a welcome message will be sent to the email provided. Once successfully registered, the user will be able to access their profile control panel with their username and password. This will allow them to manage various functions provided by the site provider, such as order history, returns, order status, addresses, user information, wish list, gift list, and alerts.

Purchase Process – Simple Steps:

The purchase process has been designed to be easy and simple, consisting of the following steps:

Add products to the cart
Click PROCEED TO CHECKOUT
Enter reception data if they had not been entered on the platform previously.
Choose between placing the order as a guest or logging in.
Select the payment platform.
Accept the terms and confirm the purchase.

This step-by-step process ensures a smooth experience for the user, from product selection to order confirmation.

Geographical Scope:

This website operates and sells exclusively in the territory of peninsular Spain, Portugal, and the Balearic Islands; for the rest of the populations, consult our staff who will gladly indicate the shipping conditions. Consequently, shipments and distribution of products are only carried out within this territory. The use of this website, as well as any purchase made on it, is considered carried out in Spain and is therefore subject to current Spanish laws and regulations.

The Provider does not accept or process orders outside the aforementioned territory. It should be noted that the foregoing is established without prejudice to the possibility of expanding our services to excluded areas in the future, in which case it will be announced in advance on this website.

Product Availability:

At Fellatrix SL, we strive to provide our users with accurate and transparent information about product availability. It is essential for us to guarantee a satisfactory shopping experience. Below are the essential aspects related to product availability:

Display of Availability: On our website, the availability of each product is clearly indicated on the product page. Products that are out of stock are marked as such, and the estimated restocking date will be provided, if available.
Shopping Cart: Before completing the purchase process, the user can check the availability of products in their cart. Out-of-stock products will be highlighted, and they will be informed that they cannot proceed with the purchase of said products at that time.
Real-Time Updates: We are committed to keeping availability information updated in real-time. However, due to the dynamic nature of demand and inventory, it is possible that in some cases availability may change before the website is updated. In such cases, we will inform the user as soon as possible about any relevant change, refunding the amount (if it has been paid) by the same payment method used.

We appreciate the user's understanding and are here to resolve any doubts or concerns related to product availability. Our goal is to provide a transparent and reliable shopping experience.

Variety of Products from the Best Brands at Competitive Prices:

At Fellatrix SL, we are proud to offer our users a wide variety of high-quality products from the best brands. We focus on providing a very wide range of toys, erotic garments, devices for personal relaxation or for your partner, as well as an extensive catalog of products to keep the flame of love alive.

Recognized Brands: We collaborate with some of the best brands on the market to ensure that our users have access to products of exceptional quality and style. Our catalog ranges from established brands to emerging ones that stand out for their innovation.
Price Competitiveness: We strive to offer highly competitive prices on all our products. We work directly with suppliers and efficiently manage our costs to provide our clients with excellent value for money.
Specific Categories: Our offer covers a variety of categories, including clothing, footwear, and fashion accessories, as well as specialized sports equipment for surfing, skating, and snowboarding. Each category is carefully curated to meet the needs and preferences of our diverse users.
Frequent Updates: We are committed to keeping our catalog updated with the latest trends and news. We perform frequent updates to offer our users the opportunity to discover new options and stay up to date with the latest fashion and sports trends.
Complete Shopping Experience: Our goal is to provide a complete shopping experience, from easy browsing on our website to receiving the product at our users' doorstep. We value customer satisfaction and are available to address any query or request.

We are delighted to offer our users a unique shopping experience with a variety of quality products and competitive prices.

Modifications and Order Cancellations:

At Fellatrix SL, we understand that users may need to adjust their orders in certain circumstances such as expansion, modification, or cancellation. Below is a breakdown of how to proceed in each case:

Expand an Order: You can make changes to your order as long as you have not completed the purchase. To expand your order, simply select the "Continue Shopping" button before finalizing the purchase. This will allow you to add more products or adjust quantities according to your preferences.

Cancel an Order: If you wish to cancel an order after making the purchase, we offer you the option to do so with the right to a full refund, provided the following conditions are met:

The order has not left our warehouses or is not in transit to the indicated address.
For orders that have already been dispatched from Boudoir Erotic Boutique facilities, we will notify the courier company. In this case, the refund to the customer will be full, with the exception of shipping costs.

We are committed to providing flexibility and high-quality customer service. If you need to make adjustments or cancel your order, we invite you to contact our customer service team as soon as possible for assistance and to ensure a satisfactory purchasing experience. We are here to help you every step of the way.

If you need to make adjustments or cancel your order, we invite you to contact our customer service team as soon as possible at 637739192 for assistance and to ensure a satisfactory purchasing experience. We are here to help you every step of the way.

Shipping Policies:

At Fellatrix SL, our shipping cost policy is designed to offer transparency and convenient options for our users. Below are the key aspects related to shipping costs:

Shipping costs: These will be incorporated in an additional box within the shopping cart, so you will always know the cost of them.
Geographical Restrictions: We do not ship to the Canary Islands, Ceuta, Melilla, or outside the territory mentioned above without the approval of our company personnel.

We are committed to providing flexible shipping options and ensuring that our users are informed about associated costs. For any additional questions or specific conditions, do not hesitate to contact our customer service team.

Taxes:

In accordance with current regulations, every purchase made through the website will be subject to Value Added Tax (VAT).

The products offered include Value Added Tax (VAT) and will always be expressed in Euro (€) currency. Unless expressly stated otherwise, prices do not include shipping costs or any other additional service related to the acquired product. It is important to note that these additional costs, if any, will be clearly detailed during the purchase process before confirmation by the User.

Invoicing:

We provide clear and accessible options for consulting and obtaining invoices. Below is a detail of how you can access your invoice:

Automated Invoices: All history can be found when you log in with your account in downloads.
Invoice Request: If you have not logged in for the purchase and need a personalized invoice, you must contact us by email admin@boudoir.es where our staff will respond requesting the purchase information such as payment number/reference, exact purchase amount, and payment method.

If you have any additional questions or need assistance, do not hesitate to contact our customer service team. We are here to help you at all times.

Payment Methods or Modalities:

To facilitate the purchase, there are several payment methods which we hope cover all your needs.

SABADELL Bank POS: Our website connects directly with the Sabadell bank card payment platform. Details such as the cardholder's name, credit or debit card number, expiration date, and security code will be requested. After acceptance, depending on the configuration of the user's payment system, they will be asked to verify the purchase to finalize the payment process.
Pay Pal: Through our agreement with PayPal (Europe) S.a.r.l. et Cie, S.C.A. we offer single or installment payment options. The user must select the payment method on our website, being redirected to the PayPal payment gateway. There, they must accept PayPal's payment conditions and processes to complete the purchase.
Google Pay: Our website connects directly with the payment platform that GOOGLE has. This will request details such as the cardholder's name, credit or debit card number, expiration date, and security code. After acceptance, depending on the configuration of the user's payment system, they will be asked to verify the purchase to finalize the payment process.
Bank Transfer: This option will only be accepted with authorization from Fellatrix SL upon confirmation by the client providing proof of transfer to the email admin@boudoir.es, for the exact total of the purchase and confirmation by our staff of having received the transfer.

It is important to note that, in the event that the payment platform reports the card denial, the order will be automatically canceled. The cancellation will be notified to the client immediately. Payments with cards issued outside Spanish territory are not accepted. Your card details will not be stored in our database, as they will be entered on the secure website of the selected banking entity.

It is essential to highlight that Fellatrix SL. is not responsible for the conditions and terms that these platforms have contracted with users. We are here to provide a secure and efficient payment process for your peace of mind and convenience.

Adherence to General Conditions and Payment Process:

The issuance of a payment order by the User automatically implies acceptance of these General Conditions, as well as the particular conditions associated with the order. Regardless of the payment method selected, all transactions will be subject to the terms and conditions established by the financial entities involved or the secure payment platforms (for example, Visa, MasterCard, PayPal, etc.).

After successful payment, the User will see the message "your order has been completed" on the screen and will receive a confirmation email that will include the details of the payment and the order placed. This process ensures transparency and immediate notification to the User for their peace of mind and tracking of the transaction status.

Returns Policy:

At Fellatrix SL, we strive to offer our clients high-quality products and an exceptional shopping experience. Given the intimate and personal nature of our products, we have established a returns policy that seeks to balance our commitment to customer satisfaction with the need to maintain the highest standards of hygiene and safety.

Non-Acceptance of Returns:

Intimate Products: Due to the intimate nature of our products, we do not accept returns once the product has been shipped or delivered. This policy guarantees the integrity and safety of our products, protecting the health of our customers.

Exceptions:

Defective or Incorrect Product: In the event of receiving a defective or different product from the one purchased, the customer must contact us within 48 hours after receipt to arrange a replacement or store credit. It is important that the product has not been used and is in its original packaging.
Damage during shipping: If the product is damaged on the way, please contact us immediately with photographic evidence of the damage to proceed with product replacement.

Claim Process:

Contact: Contact our customer service through admin@boudoir.es or our customer service telephone 637739192 within 48 hours after receiving the product.
Evidence: Provide a detailed description of the problem and, if applicable, attach photographs evidencing the defect or damage.
Evaluation: Our team will evaluate your case and inform you about the next steps.

General Recommendations:

Review upon Receipt: We recommend checking the product immediately after receiving it, making sure it matches your order and has no defects.
Hygiene and Safety: Given the nature of our products, we emphasize the importance of maintaining the strictest hygiene standards, both in our packaging process and in the recommended practices for our customers.

Commitment to Satisfaction:

At Fellatrix SL, your satisfaction is our priority. Although our returns policy is strict due to the nature of our products, we are committed to ensuring that your shopping experience meets your expectations. For any questions or comments, do not hesitate to contact us.

Return Policy and Right of Withdrawal:

We value your satisfaction with every purchase. Therefore, we offer you the right to withdraw from your order under the following conditions:

Conditions for Withdrawal:

You can exercise your right of withdrawal within 48 hours after receiving your order.
The product must remain unused, with its original packaging, corresponding manuals, and all its original accessories or promotional gifts, if any.

Full Refund:

Notify us of your decision to withdraw in case of change of mind through our customer service team within the established period.
Upon exercising your right of withdrawal, a full refund will be made that will include the purchase amount and, if applicable, the delivery costs in the least expensive modality of ordinary delivery.

Exceptions to Withdrawal:

Returns of items that do not retain their original packaging intact and unopened, as well as products customized for the customer, will not be accepted.
Returns of products with manipulation of the protective film of the box or wrapping will not be accepted, which could result in a depreciation of the item's value.

In the event that the returned product does not meet our requirements, we reserve the right, at our discretion, not to repair, replace, or refund the amount paid. We may request reimbursement of transport and inspection costs, according to current standard rates, and for this, we would use the payment information provided when placing the order, charging the mentioned costs to your credit or debit card account.

In situations of defective products, we will proceed, as appropriate, with repair, replacement, price reduction, or termination of the contract. All these procedures will be free of charge for you, the consumer and user. However, if the product or its packaging presents damage or is not in the original shipping conditions, a depreciation in the value of the item will be applied.

It is important to note that this provision does not affect the rights recognized to the consumer by current legislation. We are committed to respecting and safeguarding your rights throughout the return process, ensuring transparency and fairness in our return policy. For more details or questions, our customer service team is available to help you at all times.

Customer Service: Assistance, Suggestions and Complaints:

We are here to help you at all times. If you need assistance, want to share suggestions, or need to make a complaint, do not hesitate to contact our Customer Service. You can write to us at admin@boudoir.es or call us at 637739192, available from Monday to Friday, from 10:00 a.m. to 7:00 p.m. (CET). Furthermore, you can also contact us through Chat within the online web platform. Your satisfaction is our priority, and we are committed to providing you with the best possible service.

Rights of the Provider:

The Provider reserves certain rights to guarantee the correct functioning of its platform and protect the interests of all users. These rights include:

Retain, modify, or suspend the website without prior notice, in order to improve its performance and functionality.
Modify the prices of offers, ensuring the necessary flexibility to adjust to changing market conditions.
Reject orders due to lack of stock or non-payment by the customer, guaranteeing transparency and fairness in transactions.
Deny access to computer tools to clients who breach these conditions, preserving the security and proper use of the platform.
Receive the amount of the customer's purchases once the transaction is accepted, facilitating a safe and efficient purchase process.
Reserve the domain and retain full ownership of the item until full payment by the customer, ensuring the integrity of transactions.
Prohibit the reproduction, sale, or disposal of information published by The Provider without express permission of the company, protecting intellectual property rights.
Correct or amend human or computer errors that may arise in the published information, guaranteeing the veracity and accuracy of the content.

Limitation of Liability, Veracity, and Responsible Supervision:

The User must provide truthful information and keep it updated so that the Provider can offer the services under the best conditions.
The Provider will not be responsible when it is up to parents, guardians, or authorized representatives to authorize the access of minors or disabled persons to the website, products, or services. Supervision is the responsibility of the aforementioned parents or representatives.
Since access to the website is free and the personal information that the User adds is voluntary, the Provider assumes no responsibility for damages derived from false, insufficient, or incorrect information provided by the User.
Access to the website DOES NOT oblige the Provider to verify the authenticity, suitability

In some cases, the request may be rejected if you request the deletion of data necessary for the fulfillment of legal obligations. Likewise, if you have any complaint about the data processing, you can file a claim with our company by email to admin@boudoir.es or with the data protection authority.

These conditions will be governed and interpreted in accordance with Spanish legislation, unless expressly stated otherwise. The Provider and the User agree to resolve any controversy derived from the provision of products or services, subject to these conditions, before the Courts and Tribunals of the Provider's domicile.

In the event that the User has their domicile outside of Spain, both the Provider and the User expressly waive any other forum, submitting to the jurisdiction of the Courts and Tribunals of the Provider's domicile.

Applicable Legislation and Competent Jurisdiction:

These conditions are governed in accordance with Spanish legislation. Fellatrix SL and the user agree to submit disputes that may arise in relation to the contracting of products or services subject to these General Conditions, to the Courts and Tribunals of the User's domicile.

This agreement seeks to provide a clear framework for the resolution of possible disputes, ensuring appropriate jurisdiction.